Director, Integrated Communications and End User Services
IBM Global Technology Services
Cindy Klepich is in IBM’s Global Technology Services Division where she serves as Director of Integrated Communications and End User Services Global Product Development. Cindy is responsible for the development of robust, state-of-the art standardized services that address business and technology services requirements for clients around the world. Cindy’s previous experience includes leading IBM’s market leading systems integration program with strategic telecommunications service providers around the world.
Cindy held multiple IBM Project Executive assignments where she was responsible for large strategic outsourcing contracts with global clients in several industries including telecommunications, manufacturing and healthcare. Cindy’s experience also includes assignments in IBM’s information technology organization managing systems performance, systems storage, systems availability and account management teams. She was an adjunct instructor at IBM’s Quality Institute where she taught process re-engineering and provided follow-on consulting support for practitioners around the world.
Cindy has a Bachelor of Arts degree in Mathematics from Ladycliff College and a Master of Science degree in Systems Management from the University of Southern California. She attended IBM’s Systems Research Institute. Cindy is an IBM Certified Project Manager, PMP Certified Project Manager, and an IBM Certified Project Executive.