Technical Support

Getting Help With Computing

  • If your problem or question involves printers, please send your request to eceprint@ece.rutgers.edu
  • If your question or suggestion involves the ECE webpages, please send your request to eceweb@ece.rutgers.edu
  • For all other requests pertaining to computing in the ECE Department, please send your questions or request to help@ece.rutgers.edu.



If you aren't sure which address to use, please send your request to help@ece.rutgers.edu



What is a NetID?
All students, faculty and staff are assigned a Rutgers unique identifier known as a NetID, comprised of initals and
a unique number. In order to access many of the computer services available at Rutgers, you will need your Rutgers NetID.


If you are new to Rutgers and don't have a NetID, please go http://netid.rutgers.edu



ECE Computer Account and NetID
In order to get an ECE computer account, students and faculty/staff need to already have a NetID. Your NetID is your username that is assigned when you created your computer account on the Rutgers student computer or the Rutgers faculty/staff computer (rci.rutgers.edu). Your NetID is unique, no two users can have the same NetID. Your NetID is used for many purposes on campus including the Rutgers student computer labs, the myRutgers portal, your Rutgers email address, the Sakai learning and collaboration environment, and transcript requests.


At the beginning of the Fall semester, incoming 2nd year students who are registered for undergraduate classes will have their ECE computer accounts generated automatically. Incoming graduate students and undergraduate transfer students will need to generate a NetID before creating an ECE computer account. Incoming graduate students and undergraduate transfer students can create an email and NetID at https://netid.rutgers.edu. After creating an email account, students should email help@ece.rutgers.edu requesting an ECE computer account.



Guest Accounts
Temporary RCI guest accounts are available for non-Rutgers faculty and staff. Examples of this include visiting faculty, scholars and research personnel.


For a temporary Guest Account, go to this webpage. Fill out the brief websurvey and you will be directed to download the Guest Account form. Complete your portion of the form and sign it. Have your sponsor complete and sign their portion, and follow the directions on the form to submit it.

 



Obtaining an IP Address for your laptop or PC
Every computer, printer or device on the Internet has a unique identifying number called an IP address.   In order for you to use your computer at Rutgers, you will first need to request an IP address for your computer.


IP address requests are usually completed within 1 business day. You will receive an email notification, reminding you to configure your PC's network settings for DHCP (Dynamic Host Configuration Protocol). A computer connected to the network must be configured before it use the network. DHCP allows a computer to be configured automatically. This also prevents two computers from accidentally using the same IP address, remember each computer needs it's own unique IP address.


To request an IP address for your computer in the ECE or CoRE Buildings, please complete the IP Request form.


If you relocate a computer to another room or office, please complete the Update IP Information form.



Rutgers Wireless
RUWireless provides wireless network access to the ECE Building and Core Building. Separate registration is not required, only a valid NetID and password are needed to access the wireless network. For more information, please see the RUWireless webpage.


Wireless Guest Access
Rutgers guests and visitors can request guest access to RUWireless. Guest access is temporary and can be requested by Rutgers faculty and staff using their RCI computer account information by clicking here.



Anti-Virus Software and other Rutgers Licensed Software
Rutgers has a site license for Symantec Anti-Virus, available to the Rutgers community including students, faculty and staff. Once installed the Symantec Anti-Virus will automatically update itself to protect against the latest threats. 

Rutgers also has licenses from other vendors including Microsoft, Oracle, Adobe and more. For software without a site license there is educational pricing available. On this site Rutgers also makes available a number of utility programs such as SSH and SFTP.


For more information, click on this link:    software.rutgers.edu



Spam Emails
Spam email is unsolicited email, usually commercial in nature and advertising products or dubious "deals".   Spam has become a pervasive problem on the Internet with many variations.   Unfortunately, spam remains economically viable because advertisers have no operating costs beyond the management of their mailing lists and it is difficult to hold advertisers legally responsible for the mass mailings.   Please read  Spam Filtering at Rutgers for more information about filtering your email to remove spam.


Malicious Spam Emails
Malicious spam email also known as "phishing" is an attempt to trick the mail recipient into divulging their password or other personal information such as date of birth or credit card information, by pretending to be a known person or group.   Rutgers IT support staff will NEVER ask you for your password or personal information.   Any email requesting such information was certainly NOT sent by any Rutgers staff and should be deleted.


To report such malicious spam emails, you can send a copy of the email to abuse@rutgers.edu and root@nbcs.rutgers.edu.



REGIS Class Roster & Grading System 
Authorized persons (Faculty and Teaching Assistants only) can view, download and administer their class rosters. They can also submit warning and grades. Grades can be submitted only during the grading period at the end of the semester.


Before Faculty and TA's can use the REGIS system, they must be given access permissions. Access permissions are granted only to faculty member who is teaching the class or to the Teaching Assistant who is teaching a lab section.


Access permissions for faculty are usually enabled once the semester's teaching assignments have been set at the start of the semester. Faculty should request roster permissions for any Teaching Assistants that are teaching lab sections by emailing a request to help@ece.rutgers.edu


Teaching Assistants can also request roster permissions via help@ece.rutgers.edu. After confirmation by the faculty member teaching the class, Teaching Assistants will be given permission to view rosters for their sections.


The permissions to view and administer class rosters are the same permissions needed to set up a class website on the Sakai course management system.


If you are a new TA and the professor asks you to set up a Sakai page, ask the professor to email help@ece.rutgers.edu and request the necessary roster permissions for you.



Getting Help with Sakai
The Sakai Collaboration and Learning Environment is a course management system used by Rutgers to enhance learning and collaboration. The Sakai system is open-source software written in Java and includes many of the features common to course management software including document distribution, a gradebook, discussion groups, live chat, assignment uploads and online testing. In addition to course management, Sakai is also intended as a collaborative tool for research and group projects. Faculty and Teaching Assistants should become familiar with creating Sakai pages for their classes.


Quick Start - How do I create a site for my class?
To browse the available Sakai help topics, please visit the Sakai Help Topics.
Another good resource is located at the Sakai FAQ page.


Free training and workshops are available from the Office of Instructional and Research Technology for learning how to use Sakai for instruction and collaboration.

 

Introductory and Advanced Sakai Class

If you have questions, please contact sakai@rutgers.edu or call (848) 445-8721.



Getting Help with eCollege
eCollege is a comprehensive course management system used at Rutgers for online classes, distance learning, and hybrid classes.  The Department of Continuing Studies (DoCS) provides both technical and instructional support for eCollege. 


DoCS provides faculty training classes, online videos and additional resources at http://facultytraining.rutgers.edu. Specific questions about logins, course access, site malfunctions, or other issues with eCollege should be directed to the eCollege Help Desk.


The eCollege Help Desk can be reached via phone or email:
    Phone: (877) 778-8437
    Email: help@ecollege.rutgers.edu

 

 

 


Computer Purchases and Repairs
Rutgers provides discounts to select purchases of Apple, Dell and HP computers through the Rutgers
FindTech website which negotiates excellent prices from major vendors. Each vendor provides substantial discounts for three classes of computer ( economy, mid-range and high-end models ) for both desktop and laptop computers.


Rutgers Computer Repair offers warranty repair services for Apple, IBM/Lenovo, Dell and HP computers and printers. They will repair most laptops, desktops and printers that are out of warranty. Rutgers Computer Repair is located at 35 Berrue Circle, Building 4051 on Livingston Campus and can reached at (848) 445-5000.



Surplus Pickup
Old computer and electronic equipment can not be simply thrown in the garbage. All computers, printers and electronic equipment must be picked up by Rutgers Surplus and Material Services.

 



Keycard Access Cards
Faculty/Staff and graduate students who are Teaching Assistants who have offices in the ECE or CoRE buildings can request a keycard to permit entry to the ECE or CoRE building for evening and weekend access. Graduate students working in CoRE Building research labs that have keycard access can also request a keycard. Send your request via email to keycards@ece.rutgers.edu


Faculty and staff who need access to the Engineering Building to access their office or lab should contact Joe Olshefski at jolshefs@rci.rutgers.edu



Enhanced/Smart Classrooms
Enhanced/smart classrooms have video projectors, network connections, microphone and speakers that can be used for multimedia instruction. On Busch Campus smart classrooms are available in:
        Allison Classroom Building
        Engineering Building
        Hill Center
        SERC
        William Levine Hall
        Wright Rieman Labs


If you need assistance or have questions regarding a smart classroom, contact their helpdesk by sending email to equipment@echo.rutgers.edu or by calling (732) 445-3612.



Online Services for Current Students
Rutgers offers many online services to students including Online Registration, Course Schedule Planning, myRutgers Portal, Parking and Transportation Services and many more located at the Office of Information Technology.



What is an MS-TNEF email attachment?
The Microsoft email clients Exchange and Outlook use a format called Microsoft Transport Neutral Encapsulation Format (MS-TNEF) to send email messages in Rich Text Format (RTF). By default, Exchange and Outlook send email messages as if they will be received by other Microsoft email clients, extracting the formatting out of the original document and encoding it into a TNEF block. They then send the message in two parts: the first part is the text, while the second is the formatting.

If a Microsoft email client receives the message, it reassembles the two parts into a complete RTF document. However, with a non-Microsoft email client, the formatting part of the message will usually appear as an attached file named something like application/ms-tnef. If you are using a non-Microsoft email client, the text of the message should appear normal. However, you will not see the extra formatting ordinarily added by Outlook or Exchange, and the attachment will be of no use.